Privacy policy

Last updated: April 3, 2026

This Privacy Policy describes how Lumeure (the 'Site', 'we', 'us', or 'our') collects, uses, and shares your personal data when you visit, use our services, or make a purchase at www.lumeure.com (the 'Site') or otherwise communicate with us about the Site (collectively the 'Services'). For the purpose of this Privacy Policy, 'you' and 'your' refer to you as a user of the Services, whether you are a customer, website visitor, or another person from whom we have collected information under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the 'Last updated' date, and take any other steps required by applicable law.

How we collect and use your personal data

To provide the Services, we collect personal information about you from various sources. The information we collect and use depends on your interactions with us. In addition to the specific uses outlined below, we may use the information to communicate with you, improve the Services, comply with legal obligations, and protect our rights and those of our users.

What personal data we collect

The types of personal data we obtain about you depend on your interactions with our Site.

Directly from you: Contact details (name, address, email), order information, account details, and customer support information.
Through use: Usage data such as device information, IP address, and interaction with the Services via cookies and pixels.
From third parties: Information from service providers such as Shopify and payment processors to fulfill your orders.

How we use your personal data

Provision of Services: Processing payments, fulfilling orders, and managing your account.
Marketing: Sending promotional communications (with your consent where required).
Security: Detecting and preventing fraud or malicious activities.
Communication: Providing support and improving our services.

Cookies

We use cookies to support our Site, remember preferences, and perform analytics. You can manage cookies through your browser settings, but this may affect the Site’s functionality.

How we disclose personal data

We may share data with:

Suppliers and service providers (IT, payments, shipping).
Business and marketing partners.
Affiliates within our corporate group.
In connection with legal obligations or business transactions (such as a merger).

Your rights

Depending on your location, you may have rights to access, delete, correct, and transfer your data. You can also opt out of marketing communications via the unsubscribe link in our emails.

Contact

If you have questions about our privacy practices or this Privacy Policy, please contact us at info@lumeure.com.

Need help?

Frequently asked questions

When will my order be sent?

Once your payment is confirmed, we will immediately begin processing your order.

Usually, it takes us 1-2 business days to process and ship your order.

As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking number, so you can track the status of your delivery at any time.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a link to your individual tracking information, so you can follow the current status of your delivery at any time.

Can I exchange or return items during the sale?

Yes! Even during the sale, we still offer our 30-day money-back guarantee.

If you are not 100% satisfied with your purchase, you can return any unused item within 30 days of receipt.

Free shipping NL & BE

Ordered today = shipped tomorrow

30 days worry-free returns

Not satisfied? We offer a flexible 30-day return or exchange policy

Pay safely

All payments are SSL-secured and therefore safe to use with your favorite payment methods

Customer service

We are always ready to assist you during our opening hours