Contact

Need help?

Our team is ready to answer all your questions. Our customer service is open daily on weekdays from 09:00–17:00 and on Saturdays from 10:00–18:00.

We will try to answer your question as quickly as possible.

For general or customer inquiries, you can use the contact form below or send an email to info@lumeure.com

LUMEURE — part of B&M Online Retail B.V.
Nevelgaarde 8, 3436 ZZ Nieuwegein, the Netherlands (this is not a return address)
Chamber of Commerce 99207877 · VAT NL868866696B01
info@lumeure.com · +31 6 5707 2364

Contact

Need help?

Frequently asked questions

When will my order be sent?

Once your payment is confirmed, we will immediately begin processing your order.

Usually, it takes us 1-2 business days to process and ship your order.

As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking number, so you can track the status of your delivery at any time.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a link to your individual tracking information, so you can follow the current status of your delivery at any time.

Can I exchange or return items during the sale?

Yes! Even during the sale, we still offer our 30-day money-back guarantee.

If you are not 100% satisfied with your purchase, you can return any unused item within 30 days of receipt.

Free shipping NL & BE

Ordered today = shipped tomorrow

30 days worry-free returns

Not satisfied? We offer a flexible 30-day return or exchange policy

Pay safely

All payments are SSL-secured and therefore safe to use with your favorite payment methods

Customer service

We are always ready to assist you during our opening hours